Refund and Returns Policy

We gladly accept returns on new, unused items in their original packaging with tags attached, within 30 days of delivery, for a full refund.

To qualify for a return:

• Items must be unused and in the same condition as received.
• Items must include all original packaging and tags.

A $10 processing fee will be deducted from your refund to help cover return handling and shipping costs.
However, this fee is waived if you choose to exchange your item or place a new order with us.

Thank you for your understanding and support.

Need help?

If something’s not quite right with your purchase, we are here to help. We will work with you to find the best solution—because your pet’s happiness is our top priority. Contact us at customersupport@sattvicoriginspets.com for questions related to refunds and returns.